FAQ

Care Tips

Pieces are NOT microwave tested

Most pieces are dishwasher safe. All except for pieces with lustre (Gold and Platinum), this will make the decoration fade, please wash by hand.

Although it is dishwasher safe I usually recommend hand-washing more of the textured pieces.

Do I take on commissions?

Currently I am unable to take any commissions due to producing a new range of products. However, in the near future I hope to open my books to take on different products. If you are after specific dimensions of a product I already make please use the contact page or email contact@katiebartonceramics.com

What if the product I want is Out of Stock? 

Feel free to drop me an email on contact@katiebartonceramics.com and I can see what I can do if it is a regular stock or a one off piece.

Shipping Methods

I use Royal Mail to send out orders

Small Packages -   

1st Class - £5.00     3-5 Working Days

Tracked with Signature - £6.00     1-2 Working Days 

Medium Packages -   

1st Class - £7.30     3-5 Working Days

Tracked with Signature - £9.00     1-2 Working Days    

 

Please note that due to the pandemic, all deliveries are subject to potential delays. Delays depend on current restrictions set by the government.   

Do I deliver outside of the UK?

No, however I am looking at postal companies to rectify this and hopefully will update this shortly. If you are eager to order please email contact@katiebartonceramics.com 

More delivery information -

Please note that due to the pandemic, all deliveries are subject to potential delays. Delays depend on current restrictions set by the government.

 

I try to use the most eco friendly or recycled materials for packaging. (Cardboard boxes, recycled paper notes, paper tape etc.)

However, currently I am using bubble wrap which is not ideal for the environment but it feels wasteful to not finish the roll before I move onto a more environmentally friendly packaging. If you would like to send back any of the packaging instead of disposing of it yourself or reusing please email contact@katiebartonceramics.com and we can sort out the next steps.

Where is my order?

If for any reason you haven't received your package by the designated time please email with your order number and I will update you as soon as possible. 

Tracked Delivery is an option and you can keep track using the Royal Mail site, once you have received you dispatch email. 

Potential Stockists

If you are interested in stocking some of my pieces please do email contact@katiebartonceramics.com or use the contact form page. Please state which products you are interested in and the quantity if possible. It can usually take up to 24hrs to reply to emails. 

Interested in Collaborating? 

Email me at contact@katiebartonceramics.com and lets chat about ideas!

Workshops & Throwing Lessons

Due to COVID restrictions and logisitcs of a small studio space in my home I am currently unable to offer lessons but hopefully as this year progresses I will open up my studio to others.